NOTE: This statement is intended to describe our internal software security practices and data handling related to our products and services. It is not a formal Privacy Policy, and it does not govern website visitor data or personal information collected through our site. For information about personal data, please refer to our separate Privacy Policy.​

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COMMITMENT TO CUSTOMER DATA SECURITY

At FELCO SOLUTIONS INC,  we take the security and confidentiality of customer information seriously. Our focus is on ensuring that data within our products and services is protected and contained according to best practices.

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WINDCHILL PLUG-INS CONTAINMENT 

Our PTC Windchill plug-ins operate entirely within your organization’s internal Windchill environment:

• No customer or system data is transmitted outside your organization

• No internet or external connections are made

• No cloud resources or hosted infrastructure are used

• No information is sent, forwarded, or passed back to our company website

• All processing remains fully within your on-premises Windchill environment

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These plug-ins are fully isolated and designed to operate strictly within your internal Windchill boundaries

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PROACTIVE SECURITY PRACTICES 

We follow modern DevSecOps (Development + Security + Operations) practices, including:

• Regular vulnerability scanning

• Security reviews and code audits

• Continuous monitoring and risk mitigation

• Secure development and testing workflows

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This ensures our software operates securely and minimizes potential risks.

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NO SHARING OR SELLING CUSTOMER INFORMATION

• We do not sell, rent, or trade customer information

• Customer data is used only to deliver services, support your operations, or meet legal obligations

• Any sharing with third parties occurs only under strict confidentiality obligations or as required by law

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ADMINISTRATIVE AND TECHNICAL SAFEGUARDS 

We implement industry-standard safeguards to protect customer information, including:

• Access control and user permissions

Our software is designed so that only authorized users within your organization can access or use specific plugin features.

• Secure system architecture

Our software is structured to operate securely inside Windchill with no external network exposure, internet access, or external  communication.

• Monitoring and auditing

We review development logs, internal processes, and code changes to detect issues early and maintain the integrity of our software.

• Secure development practices

​We follow structured development workflows, including testing, peer review, and vulnerability analysis, to minimize risks.

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YOUR TRUST MATTERS 

This statement reflects our commitment to responsible data handling for our products and services.
It is not a privacy policy, does not cover website visitors, and should be considered a software-specific security statement for our customers.

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