Basic

Includes

• Help Desk Support Ticketing

• Windchill Management Tools

• Windchill Test System Cloning (1)

• Windchill Admin Mentoring

  • Licensing ​

  • Indexing

  • Publishing

• Windchill Monitoring

  • Resource Usage ​

  • System Availability

  • Logs (DB, Apache, etc...)

• CREO Administration 

  • Upgrades​

  • Updates

  • User Update Mentoring

  • Licensing​

Premium

Includes Basic Plan +

• Windchill Upgrade (1)

• Windchill User Update Mentoring

• Windchill Build Updates (M0R)

• Maintenance Patches (CPS/SUP)

• Windchill Licensing Support

• Windchill Performance

  • Database Analysis​

  • Cache Tuning 

  • Publishing Analysis, etc...

• Windchill File Vaults​ Maintenance

• Cloning non-Production Systems

• Publishing Admin Support*

• Windchill Backup Support

• After Hours System Down Emergency Support*

Ultimate

Includes Premium Plan +

• Participants Admin Support

  • Creating Users/Groups​

  • Licence Allocation

  • Cleanup/Remove Users

  • Repair Disconnected Users

• Workflow Process Support*

• Support Access Control Policies

• Specific Project Tasks (TBD)

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