FELCO Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and security of users of our Windchill applications (“Applications”). This Privacy Policy explains how we collect, use, and safeguard your information when you access or use our Applications. By using our Applications, you agree to the practices described in this Privacy Policy.

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1. INFORMATION WE COLLECT – We may collect the following types of information:

• Personal Information: Name, email address, company name, and contact information when you register or communicate with us.

• Usage Information: Details about how you interact with the Applications, including logs, system activity, and feature usage.

• Technical Information: Device type, operating system, browser type, IP address, and network information.

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2. HOW WE USE YOUR INFORMATION – We use the information we collect to:

• Provide, operate, and maintain the Applications

• Improve and personalize the user experience

• Respond to inquiries and provide customer support

• Monitor and analyze usage to enhance performance and security

• Comply with legal obligations

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3. SHARING and DISCLOSURE -  We do not sell or rent your personal information. We may share your information in the following circumstances:

• With Service Providers: Third-party vendors who assist us in operating our Applications and services.

• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

• Business Transfers: In connection with mergers, acquisitions, or sale of assets.

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4. DATA SECURITY - We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee complete security.

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5. DATA RETENTION – We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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6. YOUR RIGHTS  – Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Accessing the information we hold about you

• Requesting correction or deletion of your information

• Objecting to or restricting processing of your information

To exercise your rights, please contact us at support@felcosolutions.com.

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7. THIRD-PARTY LINKS - Our Applications may include links to third-party websites or services. FELCO Solutions is not responsible for the privacy practices or content of these third parties.

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8. CHANGES TO THIS PRIVACY POLICY – We may update this Privacy Policy from time to time. The effective date at the top will reflect the latest revision. Users are encouraged to review this policy periodically.

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